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- Introduction
Australian Scaffold Access Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using the Australian Scaffold Access Pty Ltd website (the “Website”), you consent to the practices described in this Privacy Policy. This policy is designed to comply with the Australian Privacy Principles (APPs)set out in the Privacy Act 1988 (Cth).
- Data Collection Practices
This section provides more detail about the types of data we collect and how we collect it.
- Information You Provide Directly:
- When you fill out forms on our Website (e.g., contact forms, quote requests, newsletter sign-ups), we collect the information you enter, such as your name, email address, phone number, company details, project information, and any other details you provide.
- If you contact us directly (e.g., via email or phone), we may keep a record of that communication.
- Any information you submit through interactive features of the Website.
- Automated Data Collection:
- Log Data: Our servers automatically record information (“Log Data”) created by your use of the Website. This may include your IP address, browser type, operating system, the referring web page, pages visited, search terms, and date/time stamps.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information on browsing behaviour and preferences. This helps us analyse trends, administer the Website, track users’ movements around the site, and gather demographic information about our user base. See the “Cookies and Klaviyo Integration” section below for more details.
- Device Information: We may collect information about the device you use to access our Website, including the device type, model, operating system, unique device identifiers, and mobile network information.
- Analytics: We may use third-party analytics tools (e.g., Google Analytics) to help us measure traffic and usage trends for the Website. These tools collect information your browser sends as part of a web page request, including cookies and your IP address.
- Information from Third Parties:
- We may receive personal information about you from third parties if you have consented to those third parties sharing your information with us. If you interact with our social media pages, this might include information from industry directories or social media platforms.
- How We Use Your Information
We may use your personal information for the following purposes:
- To Provide and Maintain the Website:
- To operate, maintain, and improve the Website.
- To provide you with the requested information and services, such as quotes and service details.
- To personalise your experience on the Website.
- To Communicate with You:
- To respond to your inquiries and provide support.
- To send you important notices, such as updates to our terms, conditions, and policies.
- To send you marketing communications and information about our services that may be of interest to you (where you have opted in or as permitted by law).
- To Process Requests:
- To process your requests for quotes or services.
- To manage our relationship with you.
- To Improve Our Services:
- To analyseanalyze Website usage and trends.
- To develop new services and offerings.
- To conduct research and analytics to understand our audience and improve our business.
- To Comply with Legal Obligations:
- To comply with applicable laws, regulations, and legal processes.
- To respond to lawful requests from government authorities.
- Other Purposes:
- For any other purpose disclosed to you whenat the time we collect your information or with your consent.
- Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: Third-party vendors who provide services on our behalf, such as website hosting, analytics, email marketing (including Klaviyo), customer relationship management (CRM) systems, and other technical services. These providers are contractually obligated to protect your information.
- Business Partners: With trusted business partners who assist us in providing our services or who may offer related services that may be of interest to you (with your consent).
- Legal Authorities: Government agencies, law enforcement, and other legal bodies when required by law or to protect our rights and interests.
- Affiliates: Our subsidiaries and affiliates for internal business purposes.
- Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, sale, or other transfer of some or all of our assets.
- With Your Consent: We may disclose your information to other third parties with your explicit consent.
- Aggregated and Anonymised Data: We may share aggregated and anonymised data that does not identify you personally with third parties for various purposes, including analytics and marketing.
When your personal information is disclosed to third parties, we will take reasonable steps to ensure that the third party protects your information in accordance with this Privacy Policy and the APPs.
- Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:
- Secure storage of data.
- Limiting access to your personal information to authorised personnel only.
- Implementing security protocols and technologies.
- Regular security assessments and updates.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:
- The length of our relationship with you.
- Our legal and regulatory obligations.
- Whether the data is needed to provide our services or for legitimate business purposes, such as maintaining records of quotes and services provided.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
- Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
- Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.
- Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe that our processing of your personal information infringes applicable data protection laws.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
- Cookies and Klaviyo Integration
This section explains how we use cookies and how we integrate with Klaviyo for email marketing and analytics.
- Cookies and Similar Technologies:
We use cookies, web beacons, and similar technologies to collect information about your browsing activities on our website.
- What are cookies? Cookies are small text files that are placed on your device when you visit a website. They are used to remember your preferences, track your browsing behaviour, and improve your user experience.
- How we use cookies:
- Essential Cookies: These cookies are necessary for the website to function properly and enable you to use its features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve the website’s performance.
- Functionality Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide enhanced features.
- Advertising Cookies: These cookies may be used to deliver targeted advertisements to you based on your browsing interests.
- Analytics Cookies: These cookies help us measure our traffic and usage patterns. We may use both first-party and third-party analytics cookies for this purpose.
- Klaviyo Integration
We use Klaviyo, a third-party email marketing platform, to manage our email communications and analyse the effectiveness of our marketing efforts.
- Data Sharing with Klaviyo: When you interact with our website (e.g., sign up for our newsletter, make a purchase, browse our products), certain information about your activity may be shared with Klaviyo. This information may include your email address, name, purchase history, browsing behaviour on our site, and other contact or demographic information you provide.
- Use of Cookies by Klaviyo: Klaviyo may also use cookies and similar technologies to track your interactions with our emails and our website. This allows us to personalise your email experience, provide you with relevant product recommendations, and understand your engagement with our marketing communications.
- Klaviyo’s Privacy Policy: Your personal information shared with Klaviyo is subject to Klaviyo’s privacy policy. We encourage you to review Klaviyo’s Privacy Policy at https://www.klaviyo.com/legal/privacy to understand how they collect, use, and protect your data.
- Purpose of Integration: We use Klaviyo to:
- Send promotional and informational emails if you have opted to receive them.
- Personalise your email content based on your past interactions with our website and emails.
- Analyse the performance of our email campaigns.
- Segment our email lists to send more targeted communications.
- Trigger automated emails based on your website activity (e.g., abandoned cart reminders).
- Your Choices Regarding Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking cookies may affect your ability to use certain features of our website. - Third-Party Cookies
We may also use other third-party cookies for analytics, advertising, and other purposes. These cookies are subject to the respective privacy policies of the third parties.
- Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Children’s Privacy
Our Website is intended for a general audience and primarily targets businesses and individuals seeking scaffolding services. We do not knowingly collect personal information directly from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to delete that information.
- International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including Australia. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated Privacy Policy on the Website and indicate the date of the last revision. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the new terms.
- Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at one of the following locations:
SYDNEY
71 Hobart Street, Riverstone, NSW, 2765
Australia
Phone: 1800 611 431
Email: info@australianscaffolds.com.au
MELBOURNE
27 Webber Parade, Keilor East, VIC, 3033
Australia
Phone: 1800 611 431
Email: info@australianscaffolds.com.au
NEWCASTLE
9 Accolade Ave, Morisset, NSW, 2264
Australia
Phone: 1800 611 431
Email: info@australianscaffolds.com.au